We at Clementine want you to be 100% satisfied with your shoes! Shoes that have not been worn and that are returned to us within 30 days, are refundable minus a small restocking fee of $9.00 per pair. We will provide simple instructions about returns upon request. Simply email us if you have any questions. If you typically have trouble finding shoes that fit, (most shoes are returned by reason of a poor fit) please telephone us or email us and we will be happy to give you more specific information on each item or style that interests you.